QuaesTel has developed a cost effective way companies can switch to IP Technology based solutions. The capital demand of IP-based systems is less, the operative and usage costs are considerably lower and offer far more features than conventional systems. Centrex is a set of specialized business solutions where the equipment providing the call and service functions is usually owned and operated by the service provider and is mostly located on the service provider’s premises. QuaesTel’s IP Centrex frees the customer from the costs and responsibilities of major equipment ownership, therefore, can be thought of as an outsourcing solution.

Our QLink IP Centrex product offers several advantages:

Lower capital investment cost: The service provider owns most of the infrastructure.

Scalability: The customer can buy the exact number of lines that are needed, and readily add or remove lines.

Simplicity: With QLink IP Centrex, QuaesTel is responsible for installing and configuring the service.

Operations and Maintenance and Upgrades: QuaesTel takes responsibility for the day-to-day operations and maintenance and all available upgrades.

Reliability: QuaesTel monitors the network 24 x 7 and has staff to immediately respond to alarms and equipment failures.

Standardized CPE: QLink allows for multiple equipment suppliers’ Centrex CPE, so the customer can purchase any suppliers’ brand of CPE.

Convergence: QLink IP Centrex allows the customer to combine its existing solutions for data connectivity and telephone service into a consolidated network.

Multilocation: we provide the possibility to make two or more locations part of the same Centrex group, therefore, geographic location is not a factor. Branch offices, telecommuters, and even business travelers can be combined into a single Centrex group with the main office.

Computer Telephony Integration (CTI) and Softphones: IP Centrex promotes CTI solutions where telephone functions can be controlled by the user’s PC. The ultimate form of CTI is the softphone, where the PC actually replaces the telephone. Softphones may be particularly useful in Call Center applications.

Mixed Technology Groups:
IP Centrex is fully compatible with previous Centrex services, analog lines, ISDN lines. This makes it simple for existing Centrex customers to introduce IP Centrex. They don’t have to convert their entire group at once.

QLink IP Centrex offers a wide range of features that can be configured to meet the customer’s needs:

• Account Codes
• Anonymous Call Rejection
• Automatic Line/Direct Connect ("Hotline")
• Call Block
• Call Forwarding
• Call Hold (Hard Hold)
• Call Park
• Call Pickup
• Call Restrictions/Station Restrictions
• Call Transfer
• Call Waiting
• Caller ID
• Calling Number Delivery Blocking
• Directed Call Park
• Directed Call Pickup
• Distinctive Ringing
• Intercom Dialing
• Hunt Groups
• Last Number Redial
• Message Waiting Audible
• Music-On-Hold
• Repeat Dialing
• Speed Dialing
• Three-Way and Multiple Conferencing
• Secondary Telephone Numbers

As detailed, QLink IP Centrex service combines all the traditional benefits of Centrex and those of IP telephony. IP Centrex service is designed for companies that require converged networks and enhanced calling features. Hosted IP Centrex service is a logical migration path for corporations of any size, especially existing TDM—based Centrex customers with expiring contracts who are looking to move toward the latest generation of VoIP technology.

If you wish to find out how QLink IP Centrex is the most suitable solution for your company or organization, please contact our sales team, and we will prepare a customized offer, tailor-made for your specific needs.